Privacy Policy

Information We Collect

We collect information that enables us to provide a safe, personalised, and compliant gaming environment. This includes details you give us directly when creating an account, making deposits, or contacting support. Typical information includes your name, date of birth, residential address, email address, telephone number, and payment details.

In addition to information you actively provide, our systems automatically collect technical data such as your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. We also maintain records of your gaming activity, transaction history, and account interactions to ensure smooth operation and meet regulatory obligations.

How We Use Your Information

Your personal data is used primarily to deliver the services you request. This includes account verification, processing deposits and withdrawals, managing gameplay, and providing customer support. We also use the information to maintain the security of our platform, prevent fraud, comply with legal and licensing requirements, and improve our offerings based on how our players use the site.

Where you have given clear consent, we may send you updates about new games, promotions, or special offers that we believe will interest you. You can change your marketing preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure

We do not sell or rent your personal data to marketing companies or unrelated third parties. Information may be shared only with carefully selected partners who help us operate the casino. These include payment service providers, identity verification agencies, anti-fraud specialists, and professional advisers who are all bound by strict confidentiality obligations.

We may also disclose data when required by law, regulation, or court order, or to protect the rights, property, or safety of Crownz Casino, our players, or the public. This includes cooperation with gaming regulators and responsible gambling organisations where appropriate.

Cookies and Tracking Technologies

Our website and games use cookies and similar technologies to ensure the platform functions correctly, remember your preferences, analyse traffic, and personalise your experience. Some cookies are essential for security and account access, while others help us understand which features are most popular.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use specific parts of the site or affect the quality of your gaming experience.

Data Security and Retention

We take the security of your personal data seriously and employ industry-standard measures including encryption, secure servers, access controls, and regular security reviews. While we work hard to protect your information, no online system can guarantee complete security, and we encourage you to keep your login details confidential.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to satisfy legal, accounting, or regulatory requirements, or to resolve disputes. Once retention is no longer needed, we securely delete or anonymise the data.

Your Rights and Choices

You have several rights regarding the personal data we hold about you. These include the ability to request access to your data, ask for corrections if it is inaccurate, request deletion in certain circumstances, or object to particular types of processing. You may also withdraw any consent you have previously given.

To exercise these rights, please contact our customer support team. We will respond to your request as quickly as possible and in accordance with applicable data protection laws. In some cases we may need to ask for proof of identity before processing your request.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, legal requirements, or operational practices. The latest version will always be available on this page, and we recommend that you review it periodically. Continued use of our services after any changes have been posted will constitute your acceptance of the updated policy.

Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please feel free to contact our support team through live chat, email, or the contact form available on our website. We are committed to resolving any privacy-related matters promptly and fairly.